Responsible Gaming at Roo Casino

Roo Casino is committed to providing an online gaming environment that is lawful, transparent and aligned with responsible gaming principles applicable to Australian residents. This policy outlines the standards, tools and procedures implemented to reduce the risk of gambling-related harm and to support players in maintaining control over their gaming activity.

1. Core principles of responsible gaming

Roo Casino operates on the basis of the following principles:

1. Compliance with applicable laws and regulatory requirements related to online gambling and consumer protection.
2. Protection of minors and vulnerable persons from access to online gambling services.
3. Provision of clear, accurate and non-misleading information about games, odds, risks and account tools.
4. Availability of technical and procedural measures that allow players to manage and limit their own gambling.
5. Cooperation with recognised support organisations that assist individuals affected by problem gambling.

Gambling is a form of entertainment and must not be treated as a source of income, financial planning or debt management.

2. Legal age and identity verification

Access to real-money gaming services at Roo Casino is strictly limited to individuals who have reached the legal age for gambling in their relevant Australian jurisdiction.

To enforce this requirement, Roo Casino may:

• Request identity documents (such as passport, driver licence or government-issued ID).
• Request proof of address (such as utility bill or bank statement).
• Conduct electronic age and identity checks through approved verification providers.

If a player is found to be underage, the account will be closed, all wagering activity will be invalidated where required by law, and any funds deposited will be handled in accordance with applicable regulations. Roo Casino reserves the right to inform relevant authorities where necessary.

Parents and guardians are encouraged to use reputable parental control and content-filtering software to prevent minors from accessing gambling-related content on shared devices.

3. Player information and risk awareness

Roo Casino provides transparent information to enable players to make informed decisions, including:

• Clear explanation of game rules and mechanics.
• Information on return-to-player (RTP) percentages where applicable.
• Clarification that outcomes are determined by random number generators (RNGs) and cannot be influenced by players.
• Disclosure that past results do not predict future outcomes and that there is no guaranteed strategy to win.

Players are advised to consider gambling as paid entertainment and to participate only with funds that they can afford to lose without affecting essential living expenses or financial obligations.

4. Account tools and player controls

Roo Casino makes available a range of tools designed to help players manage their gambling behaviour:

4.1 Deposit limits

Players may set daily, weekly or monthly deposit limits on their account. Once a limit is reached, no further deposits can be made during the specified period. Requests to decrease limits are applied as soon as reasonably practicable, while requests to increase or remove limits may be subject to a cooling-off period.

4.2 Loss and wagering limits

Where technically available, players may set limits on net losses or total wagering amounts over defined periods. These limits are designed to prevent prolonged or uncontrolled gambling sessions.

4.3 Session limits and time-outs

Players may set session duration limits or activate short-term time-outs. During a time-out period, access to the real-money gaming environment is restricted. This measure is intended to support regular breaks and reflection on gambling activity.

4.4 Reality checks

Roo Casino may provide on-screen notifications at regular intervals indicating the duration of the current session, the amount wagered and the net result. These reality checks assist players in monitoring their behaviour in real time.

5. Self-exclusion and account closure

Players who consider that their gambling is no longer under control are strongly encouraged to use the self-exclusion mechanisms:

• Self-exclusion can be requested for a defined period or on a permanent basis.
• During self-exclusion, the player will not be permitted to deposit or wager, and marketing communications will be suspended where technically and legally possible.
• Early termination of a self-exclusion period is not generally permitted. Requests to modify or lift an exclusion are assessed in line with responsible gaming obligations and may be subject to additional checks and waiting periods.

In addition to self-exclusion at Roo Casino, players may consider registering with any available state or territory self-exclusion or multi-venue exclusion schemes, where such schemes operate.

6. Recognising signs of problem gambling

The following behaviours may indicate an elevated risk of problem gambling:

• Gambling with money intended for essential expenses or borrowing to gamble.
• Chasing losses or increasing bet sizes after losing.
• Concealing gambling activity from family or colleagues.
• Experiencing anxiety, stress or sleep disruption related to gambling.
• Neglecting work, study or family responsibilities due to gambling.

If any of these indicators are present, players are advised to seek assistance and consider using the responsible gaming tools described in this policy.

7. Support and counselling services in Australia

Roo Casino recommends that players who experience difficulties with gambling contact independent professional services. In Australia, support is available through:

• National Gambling Helpline: 1800 858 858 (24/7, free and confidential)
• Gambling Help Online: www.gamblinghelponline.org.au
• Lifeline Australia: 13 11 14, www.lifeline.org.au

These organisations provide counselling, information and referral services for individuals and families affected by gambling harm.

8. Staff training and monitoring

Roo Casino implements internal procedures to:

• Train relevant staff in responsible gaming principles and legal obligations.
• Monitor for indicators of problematic behaviour where technically possible, such as unusually long sessions or rapid, repeated deposits.
• Intervene where appropriate, which may include providing responsible gaming information, suggesting limits or exclusions, or restricting account activity in line with applicable laws.

9. Policy review and updates

This Responsible Gaming Policy is subject to regular review to reflect changes in legislation, regulatory guidance, technical capabilities and best practice standards within the Australian gambling sector. Roo Casino may update this policy at any time, and the current version will be made available on the website.

Players are encouraged to review this policy periodically and to contact customer support for clarification on any aspect of responsible gaming or the tools available on their account.